Delivery & shipping

Every piece is stitched and finished by hand in the Melbourne studio, then wrapped and posted or arranged for local pickup. Here is what to expect on turnaround, delivery and tracking.

Turnaround before dispatch

Stitching begins after your invoice is paid and the design is confirmed. Typical turnaround from confirmation to dispatch:

• Digitising only (stitch file emailed back): 3–5 business days.
• Single personalised piece (bunny, stocking, small linen): 5–10 business days.
• Set of 4–12 pieces: 10–15 business days.
• Event or bulk order: quoted case by case, typically 3–5 weeks.

The peak Christmas period (October through mid-December) runs longer. Deadlines against a specific event date are locked in at the quote stage.

Rush orders

Need a piece faster? Message us before booking. Rush turnaround is available when the machine schedule allows, at a surcharge of $25–$60 depending on how tight the window is. Digitising rush add-on is $15 and returns your file within 24 hours.

Shipping within Australia

Physical pieces ship via Australia Post with tracking. Standard rates (indicative):

Service	Rate	Delivery estimate
Standard tracked (small parcel)	$12 flat	2–6 business days
Standard tracked (medium/large)	$16–$22	2–6 business days
Express Post tracked	$20 flat (small)	1–3 business days (Express Post network)
Free shipping	Orders over $200	Standard tracked

Digitising-only orders (stitch files) are delivered by email at no extra cost.

Local pickup

Free local pickup is available for buyers in inner and eastern Melbourne. Message on Instagram after paying and we arrange a suburb-central pickup point and a time window.

International shipping

International shipping is not offered by default. If you are outside Australia and want a piece, send an enquiry with your country and we quote AusPost International Standard with tracking (typically 7–20 business days depending on destination). Import duties and taxes at your end are your responsibility.

Tracking

Every posted piece gets a tracking number, sent to the email or Instagram DM linked to your order the day it is dispatched. You can then follow the parcel on auspost.com.au.

If a parcel is lost or damaged

If tracking shows a parcel has stalled or gone missing, contact us on support@threadeddesigns.com.au. We lodge an Australia Post enquiry and, if the parcel is confirmed lost or arrives damaged, we remake or refund per the refund policy.

Address accuracy

The address you supply at checkout or in the DM is the address we post to. If it is wrong and we have already shipped, redirection is at your cost via Australia Post. Please double-check spelling, unit numbers and postcodes.